AQ9 Privacy Policy —
How We Handle Your Personal Data

1 Introduction

This Privacy Policy applies to all services provided by AQ9 ("aq9", "we", "us", "our") through the website aq9.io and any associated mobile applications. It governs how we collect, store, process, and share personal data belonging to registered players and visitors ("you", "your").

AQ9 is an online gaming platform built for players in Bangladesh. We offer games including Racing, Slots, European Blackjack, Nine, Fisher Game, Jackpot, and the 24 Hour Grand Prix — all in BDT, with payments via bKash, Nagad, Rocket, and bank transfer. To deliver these services safely and fairly, we need to collect and process certain personal information.

By registering an account on aq9 or using any part of the aq9 platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described here. This policy should be read alongside the AQ9 Terms and Conditions, available at /terms-conditions.

2 Data We Collect

AQ9 collects personal data in two categories: information you provide directly, and information collected automatically when you use the platform. Below is a full breakdown of what we collect and why.

3 How We Collect Your Data

AQ9 collects your personal data through several channels. Understanding how data reaches us helps you stay in control of what you share and when.

• Registration form: When you create your aq9 account, you provide your name, date of birth, mobile number, and email address directly.
• KYC verification: When you submit identity documents such as your National ID card or passport for account verification, we collect and store copies of those documents securely.
• Payment transactions: When you deposit or withdraw via bKash, Nagad, Rocket, or bank transfer, your payment details are captured and linked to your aq9 account.
• Platform activity: As you browse aq9, place bets, and interact with games, our systems automatically log usage data including your IP address, device information, and session activity.
• Support interactions: When you contact the aq9 support team via live chat or email, the content of those conversations is recorded for quality assurance and dispute resolution purposes.
• Cookies and tracking: AQ9 uses cookies and similar technologies to collect technical and usage data. See Section 8 for full details on how we use cookies.

4 How We Use Your Data

Every piece of data collected by aq9 is used for a specific, legitimate purpose. We do not process your data in ways that go beyond what is described below.

• Account management: To create, maintain, and secure your aq9 account, including verifying your identity and age before allowing you to deposit or play.
• Payment processing: To process deposits and withdrawals in BDT via your chosen payment method, and to maintain accurate transaction records.
• Legal compliance: To meet our obligations under applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and any other legal obligations that apply to the aq9 platform.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats to the aq9 platform and its players.
• Responsible gaming: To monitor gaming patterns and identify players who may be showing signs of problem gambling, so that appropriate support tools can be offered.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the aq9 support team.
• Platform improvement: To analyse how players use aq9 and use those insights to improve the platform's performance, design, and game offering.
• Marketing communications: To send you promotional offers and updates about aq9, but only if you have opted in to receive such communications. You can opt out at any time.

5 Data Sharing

AQ9 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are specific circumstances in which your data may be shared with trusted third parties, as described below.

• Payment processors: Your financial data is shared with bKash, Nagad, Rocket, and banking partners solely for the purpose of processing your deposits and withdrawals. These providers are bound by their own strict privacy and security obligations.
• Identity verification providers: During KYC verification, your identity documents may be processed by a third-party verification service. These providers are contractually required to handle your data securely and use it only for verification purposes.
• Regulatory and law enforcement authorities: AQ9 may be required by law to disclose your personal data to regulatory bodies, law enforcement agencies, or courts. In such cases, we will disclose only the minimum data required to comply with the legal obligation.
• Fraud prevention agencies: Where we suspect fraudulent activity, your data may be shared with fraud prevention services to protect the integrity of the aq9 platform and other players.
• Technology and hosting providers: AQ9 uses third-party cloud hosting and technology infrastructure providers to operate the platform. These providers have access to data only as necessary to deliver their services and are bound by strict data processing agreements.

6 Data Security

AQ9 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and the aq9 platform is encrypted using 256-bit SSL/TLS encryption.
• Player passwords are stored using one-way cryptographic hashing. AQ9 staff cannot view your password — only you know it.
• Access to personal data within aq9 is restricted to authorised personnel on a strict need-to-know basis.
• AQ9 conducts regular security audits and vulnerability assessments to identify and address potential weaknesses in the platform.
• Financial data is handled in compliance with PCI-DSS standards where applicable.
• In the event of a data breach that poses a risk to your rights and freedoms, aq9 will notify affected players and relevant authorities within the timeframes required by applicable law.

7 Data Retention

AQ9 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with AML and KYC regulatory requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction, as required by financial regulations.
• KYC documents: Retained for a minimum of five years after the end of the business relationship, or longer if required by law.
• Support communications: Retained for up to three years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing preferences: Retained until you withdraw your consent or request deletion, whichever comes first.
• Technical and usage data: Typically retained for up to 24 months, after which it is anonymised or deleted.

When your data is no longer required, aq9 will securely delete or anonymise it so that it can no longer be linked back to you as an individual.

8 Cookies and Tracking Technologies

AQ9 uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in, and understand how players use the site. A cookie is a small text file stored on your device when you visit aq9.

• Essential cookies: Required for the aq9 platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Analytics cookies: Used to understand how players navigate aq9, which games are most popular, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies: Used to remember your settings and preferences on aq9, such as your preferred language or display settings.
• Marketing cookies: Used to deliver relevant promotional content to you, based on your activity on aq9. These are only set if you have consented to marketing communications.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the aq9 platform. For full details on how to manage cookies in your browser, refer to your browser's help documentation.

9 Your Privacy Rights

As an aq9 player, you have the following rights over your personal data. To exercise any of these rights, contact the aq9 privacy team at [email protected]. We will respond to all valid requests within 30 days.

10 Minors

AQ9 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on aq9 or provided personal data to us, please contact us immediately at [email protected].

Upon receiving a verified report of a minor's account, aq9 will immediately suspend the account, delete all associated personal data, and return any deposited funds to the payment source. We take underage gambling extremely seriously and cooperate fully with any investigation into such cases.

11 Changes to This Policy

AQ9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, aq9 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the aq9 platform after any update constitutes your acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aq9 handles your personal data, please get in touch with the aq9 privacy team. We are committed to resolving all privacy-related queries promptly and transparently.

• Email: [email protected]
• Live Chat: Available 24/7 through the aq9 platform
• Response Time: We aim to respond to all privacy requests within 30 days

For general account support, game queries, or payment issues, the aq9 support team is available around the clock via live chat on the platform. Visit the FAQ page for answers to the most common questions.